The success of democracy mostly depends on the efficient bureaucracy because ‘it is through bureaucracy that public policies are given shape as well as get implemented’.[1] The government is carried out public administration through bureaucracy. As is well known, in the beginning government’s functions were confined only to the maintenance of law and order, revenue collection and a modicum of public services-all of which were treated as public goods.
Later, at the end of the nineteenth century the government’s role in promoting social welfare through income redistribution was first seen in the European countries. Subsequently, after the Second World War the functions were tremendously expanded based on several cardinal principles which included (a) provision of welfare to the poor and unemployed;(b)a strong public sector for production and distribution of goods a and services;(c)economic growth with stability(World Bank;1997).This expansion of role led to the size of government in the industrially developed countries to double between 1960and 1995. Over times, people’s needs and demands have rapidly been increasing especially in the developing countries. The administration has to be efficient and prompt enough to provide public services in time which helps to improve the quality of governance of the countries.
[1] Hye, A. H.(ed) Governance: South Asian
Perspectives, Dhaka, 2000, p. 15