Bargaining power of customers

Buyers in Porter’s five forces model tend to compete with the industry by forcing down prices and bargaining for higher quality products and services at lower prices (Grant, 2005). In our country the customers have absolute bargaining power. Because there are a number of operators in the market, the cost for switching loyalty is very low. Customers may want to switch from one operator to another for a better deal. Nothing can restrict this trend. In fact what we see is that every customer nowadays uses more than one mobile phone or at least owns more than one connection, and use them interchangeably.

Customers unmet needs and wants from mobile communication in Bangladesh

In our neighboring country, India, 3G mobile service had been introduced in 2008. Bangladeshi people also seeking for it as it allows simultaneous use of speech and data services and higher data rates. In our country, data transfer rate is really slow. People often face buffering problems while using Internet, and so people want higher data transfer rate. People also want 3G because of its higher security features as it allows the UE (User Equipment) to authenticate the network it is attaching to, the user can be sure the network is the intended one and not an impersonator. As people are continuously being exposed to news of technological updates of other countries, the demand is being created for:

Customers’ buying behavior of mobile communication in Bangladesh

The customer's motive for buying telecom products has always been to communicate. In today’s fast pace world of globalization and with friends and family living and working in distant locations, face-to-face and letter based communication just does not suffice. People are always moving around, so land based telephones are also inconvenient. The only way for people to communicate is seemingly through mobile phones or through the Internet. The telecom industry provides services to combine both mobile phones and Internet and at low, affordable costs. Combined with additional services such SMS and advanced services of web applications such as Blackberry, the telecom industry offers a wide range of products and services that provides ample motive to the customer.